GRADES 6-12
- Prerequisite Course(s): Algebra (Junior/Senior level course)
- High School Credit = 1/2 credit per semester (Postsecondary credit = 0)
- This course will be offered: every year
- Pathway (Optional): Business and Management
- Career Cluster Area: Information Technology
- Source of Occupational Skills Standards: National Business Education Association (NBEA)
- Eligibility for Nationally Recognized Skill Certificate(s)/State License? No
- Tech Prep: No
- Is this course brokered through another institution or agency? No
- Course Description: This course covers the back office services involved in microcomputer maintenance and repair. It is the intent of the course to prepare students for taking the industry given A+ certification test. The instruction will be both lecture and lab. Students will obtain knowledge about hardware, software, DOS, networks, printers, and basic safety.
- Content Headings/Topics
- Safety
- Hardware knowledge
- Printers and specifications
- Customer service strategies
- Software installation
- Computer configuration and optimization
- Troubleshooting problems
- Encourage Career and Technical Student Organization (CTSO) involvement
| Performance Standards (Learner Outcomes) | Specific Occupational Skills Standards | Alaska Reading, Writing, Math, Science Performance Standards | Alaska Content Standards | Alaska Employability Standards | Alaska Cultural Standards | All Aspects of Industry | Assessments |
|---|---|---|---|---|---|---|---|
| 1. Perform maintenance on computer equipment safely. | E.B.3 | T.3.2 T.E.4 | A.2 A.6 | Technical & Personal | Lab Assignment | ||
| 2. Identify and obtain knowledge of computer hardware. | NBEA IS.I IS.III | E.B.3 E.A.2 | T.E LA.D.2 | A.2 | Technical & Personal | Lab Assignment Pre / Post Test | |
| 3. Assemble and disassemble PC’s. | NBEA IS.III | E.B.3 M.D.1 | T.A LA.B.2 | A.2 | Technical & Personal | Lab Assignment | |
| 4. Install and use basic DOS commands. | NBEA IS. V | E.B.3 | T.A.4 LA.C | A.2 | Technical & Personal | Lab Assignment | |
| 5. Configure and optimize the DOS environment. | NBEA IS.V | E.C.2 M.D.1 | T.A.5 T.A.4 LA.C | A.2 | Technical & Personal | Lab Assignment | |
| 6. Configure computer equipment. | NBEA IS.V | E.C.2 M.D.1 | T.A.4 LA.C | A.2 | Technical & Personal | Lab Assignment | |
| 7. Diagnose and troubleshoot problems with peripherals. | NBEA IS.IX | E.C.2 M.C.1 MD.1 | T.A.5 LA.C.2 | A.2 | Technical & Personal | Lab Assignment | |
| 8. Install and optimize. | NBEA IS.III | E.B.3 M.D.1 | T.A.5 T.C.3 LA.B.2 | A.2 | Technical & Personal | Lab Assignment | |
| 9. Comprehend the background and resources of the Internet. | NBEA IS.VII | E.B.3 | T.A T.B LA.E.1 LA.D | A.2 | All Aspects of Industry | Pre / Post Test | |
| 10. Use and troubleshoot printers. | NBEA IS.V | E.C.2 M.A.4 | T.A.4 LA.C.2 | A.2 | Technical & Personal | Lab Assignment | |
| 11. Develop familiarity with LAN’s. | NBEA IS.V | E.B.3 M.A.4 | T.A.3 | A.2 | Technical & Personal | Lab Assignment | |
| 12. Develop strategies for great customer service. | NBEA IS.VII | E.C.2 | T.D T.E LA.B.2 LA.D.1 LA.E | A.2 A.5 | All Aspects of Industry | Written and Oral Assignment | |
| 13. Research careers in the Information Technology field. | NBEA IS.XV | A B | B4 | Personal |