A Plus

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    GRADES 6-12

    • Prerequisite Course(s): Algebra (Junior/Senior level course)
    • High School Credit = 1/2 credit per semester (Postsecondary credit = 0)
    • This course will be offered: every year
    • Pathway (Optional): Business and Management
    • Career Cluster Area: Information Technology
    • Source of Occupational Skills Standards: National Business Education Association (NBEA)
    • Eligibility for Nationally Recognized Skill Certificate(s)/State License? No
    • Tech Prep: No
    • Is this course brokered through another institution or agency? No
    • Course Description: This course covers the back office services involved in microcomputer maintenance and repair. It is the intent of the course to prepare students for taking the industry given A+ certification test. The instruction will be both lecture and lab. Students will obtain knowledge about hardware, software, DOS, networks, printers, and basic safety.
    • Content Headings/Topics
      1. Safety
      2. Hardware knowledge
      3. Printers and specifications
      4. Customer service strategies
      5. Software installation
      6. Computer configuration and optimization
      7. Troubleshooting problems
      8. Encourage Career and Technical Student Organization (CTSO) involvement
    Performance Standards (Learner Outcomes)Specific Occupational Skills StandardsAlaska Reading, Writing, Math, Science Performance StandardsAlaska Content StandardsAlaska Employability StandardsAlaska Cultural StandardsAll Aspects of IndustryAssessments
    1. Perform maintenance on computer equipment safely.E.B.3T.3.2
    T.E.4
    A.2
    A.6
    Technical & PersonalLab Assignment
    2. Identify and obtain knowledge of computer hardware.NBEA
    IS.I
    IS.III
    E.B.3 E.A.2T.E LA.D.2A.2Technical & Personal Lab Assignment Pre / Post Test
    3. Assemble and disassemble PC’s.NBEA
    IS.III
    E.B.3
    M.D.1
    T.A
    LA.B.2
    A.2 Technical & PersonalLab Assignment
    4. Install and use basic DOS commands.NBEA IS. VE.B.3T.A.4
    LA.C
    A.2 Technical & PersonalLab Assignment
    5. Configure and optimize the DOS environment.NBEA
    IS.V
    E.C.2
    M.D.1
    T.A.5
    T.A.4
    LA.C
    A.2Technical & PersonalLab Assignment
    6. Configure computer equipment.NBEA
    IS.V
    E.C.2
    M.D.1
    T.A.4
    LA.C
    A.2Technical & PersonalLab Assignment
    7. Diagnose and troubleshoot problems with peripherals.NBEA
    IS.IX
    E.C.2
    M.C.1
    MD.1
    T.A.5
    LA.C.2
    A.2Technical & PersonalLab Assignment
    8. Install and optimize.NBEA
    IS.III
    E.B.3
    M.D.1
    T.A.5
    T.C.3
    LA.B.2
    A.2Technical & PersonalLab Assignment
    9. Comprehend the background and resources of the Internet.NBEA
    IS.VII
    E.B.3T.A
    T.B
    LA.E.1
    LA.D
    A.2All Aspects of IndustryPre / Post Test
    10. Use and troubleshoot printers.NBEA
    IS.V
    E.C.2
    M.A.4
    T.A.4
    LA.C.2
    A.2Technical & PersonalLab Assignment
    11. Develop familiarity with LAN’s.NBEA
    IS.V
    E.B.3
    M.A.4
    T.A.3A.2Technical & PersonalLab Assignment
    12. Develop strategies for great customer service.NBEA
    IS.VII
    E.C.2T.D
    T.E
    LA.B.2
    LA.D.1
    LA.E
    A.2 A.5All Aspects of IndustryWritten and Oral Assignment
    13. Research careers in the Information Technology field.NBEA
    IS.XV
    A BB4Personal

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